The Dress-Stop.com Online Shop

Returns Policy

We understand that on occasions the dress you chose may not be suitable. Should you wish to return goods purchased from Dress-Stop.com, you MUST provide us with notice of cancellation by phone within 3 days of receipt of goods.

Please call 02920 547040 and we will give you a return reference number, which should be written on the returned package.

Goods returned without a reference number will be sent back and no refund given.

Once the return reference number has been given, goods must be returned back to us within 7 days of date of receipt (the date the parcel was signed for). Goods received back after this date will be returned to the customer and no refund given.

Goods must be returned to us using an insured and trackable service such as Royal Mail Special Delivery or other courier, as we cannot be held responsible for goods lost in transit to us.

Goods returned to us must be in brand new condition. Upon return of the item in new condition, we will refund the purchase price, less the initial carriage charge.

In the event of an item being returned to us in an unsaleable condition, e.g. make-up marks, deodorant marks, stains, tags missing, signs of alteration or signs of wear, we will return the item to you and no refund will be issued.

Should you wish to exchange for another size or style, please phone the shop and we will reserve the new dress and send it as soon as we receive back the original one. Postage costs will be applied to the second dress.

This returns policy has been designed to protect both you the buyer, and us the seller, in order to ensure a fair business transaction. It complies with the distance selling regulations 2000 and does not affect your statutory rights. Any questions about returns, please email or phone the shop and we will be happy to help.

Returns Address

Dress-Stop.com,
9 Deryn Court,
Pentwyn,
Cardiff. CF23 7HA

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